Communicating on Twitter during a disaster: An analysis of tweets during Typhoon Haiyan in the Philippines
September 9, 2020 - Bruno Takahashi, Edson C. Tandoc Jr., Christine Carmichael
ABSTRACT
Social media in crisis situations, such as natural disasters, have been recognized by scholars and practitioners
as key communication channels that can complement traditional channels. However, there is limited
empirical examination from the user perspective of the functions that social media play and the
factors that explain such uses. In this study we examine Twitter use during and after Typhoon Haiyan
pummeled the Philippines. We tested a typology of Twitter use based on previous research, and explored
external factors – time of use and geographic location – and internal factors – type of stakeholders (e.g.
ordinary citizens, journalists, etc.) and social media engagement – to predict these uses. The results
showed that different stakeholders used social media mostly for dissemination of second-hand information,
in coordinating relief efforts, and in memorializing those affected. Recommendations for future
research and applications in future crises are also presented.